Frequently Asked Questions

AUTEUR focuses on high-performance, clinically driven skincare using advanced peptide complexes and active formulations designed to support skin repair, firmness, texture, and long-term visible improvement.

AUTEUR products are formulated with high concentrations of advanced active ingredients, refined textures, and complex formulations. The pricing reflects the level of formulation, ingredient quality, and clinical positioning.

This depends on your goals. AUTEUR is designed for clients looking for high-performance skincare with a focus on long-term skin quality, rather than basic hydration or simple routines.

AUTEUR is not a medical treatment, but it follows a clinical approach using advanced cosmetic formulations to support visible skin improvements.

Some improvements like hydration and texture may be visible early, while more noticeable changes in firmness, tone, and fine lines typically require consistent use over several weeks.

With consistent use, you can expect improvements in skin texture, hydration, firmness, and overall skin appearance.

No skincare product can completely remove wrinkles. AUTEUR is designed to visibly reduce their appearance and improve overall skin quality.

Advanced skincare works progressively. Deeper changes such as firmness and tone take time and require consistent use.

Many clients with different skin types use AUTEUR, but sensitive skin may react to active formulas. It is recommended to patch test and introduce products gradually.

Some users notice fragrance in certain products. If you are sensitive to fragrance, review ingredient lists and consider starting with a Discovery Set.

Active skincare can sometimes cause temporary irritation or breakouts when first introduced. If this occurs, reduce frequency and simplify your routine.

When used as directed, AUTEUR products are designed for ongoing use as part of a consistent skincare routine.

Consult your physician before using active skincare products during pregnancy or breastfeeding.

A typical routine is cleanser, serum, eye cream, moisturizer, and SPF in the morning.

Yes, but you do not need to use everything at once. Introduce products gradually to avoid irritation.

Yes, but carefully. Avoid layering too many strong actives at the same time to prevent irritation.

Yes. Daily SPF is recommended as part of any results-focused skincare routine.

Use a small amount as directed. High-performance formulas are typically designed to be used sparingly.

AUTEUR is designed for a wide range of skin types, but results may vary depending on your skin’s needs and sensitivities.

Some products may be suitable, but it depends on your skin and routine. Introduce slowly and monitor how your skin responds.

Stop use temporarily, simplify your routine, and reintroduce products gradually.

If you are unsure, start with the Discovery Set or a consultation to determine what suits your skin best.

The Discovery Set includes sample sizes to help assess compatibility before purchasing full-sized products.

Yes, AUTEUR can be used as a complete system or integrated into your existing routine.

Orders are typically shipped within 1 business day. Orders placed on weekends or holidays are processed the next business day.

You will receive a tracking email once your order ships. Tracking may take up to 24 hours to update.

AUTEUR uses DHL, DPD, FedEx, UPS, and USPS depending on the destination.

Yes, AUTEUR ships internationally using FedEx Economy and other carriers depending on location.

No, PO box delivery is not available for U.S. orders.

Yes, free shipping is offered based on order value and location, such as U.S. orders over $100 or European orders over €250.

Delivery times vary depending on location and shipping method selected at checkout.

Yes, international orders may be subject to customs fees, taxes, or duties based on your country’s regulations.

No, packages must be declared at the full purchase value.

Delays may occur due to weather, logistics, or customs. These are outside AUTEUR’s control.

You may need to provide information such as a Tax ID or address confirmation directly to the courier.

AUTEUR is not responsible for lost or stolen packages if signature delivery was not selected.

Signature is optional at checkout, but required for orders over $500 USD.

Once signed, delivery is considered complete and responsibility transfers to the recipient.

No, all purchases on auteur.com are final sale.

No, refunds are not issued for preference or skin compatibility.

Contact AUTEUR within 48 hours with your order number and photos. A replacement may be arranged.

Yes, damaged items must be returned to process a replacement.

Contact customer service immediately so a case can be opened with the carrier.

No, orders cannot be canceled due to fast processing times.

No, modifications are not possible once an order is placed.

No, orders cannot be combined after they are placed.

Yes, AUTEUR offers a rewards program where you earn credit on purchases.

Rewards range from approximately 3% to 4.5% depending on your tier.

Rewards are available immediately after purchase.

No, rewards do not expire.

Yes, rewards can be applied alongside other offers unless stated otherwise.

Yes, you can refer friends and both receive credit after their first purchase.

Store in a cool, dry place away from direct sunlight.

No, unless specifically stated.

Refer to the product packaging for the recommended usage period after opening.

AUTEUR offers a peptide-focused, high-performance approach. The best option depends on your skin needs and preferences.

AUTEUR can complement or simplify a routine, but does not necessarily replace all active ingredients.

This can happen if too much product is applied or layers are not absorbed. Use small amounts and allow time between steps.

If you are unsure, it is recommended to start with the Discovery Set to assess compatibility.