Returns and Refunds
Every purchase made on auteur.com is considered a FINAL SALE.
In the unlikely event that you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your shipment. While we do not offer refunds for damaged or defective items, we are happy to assist with a replacement.
To initiate a damage replacement request, please provide your order number, shipping label, and clear photos of the shipping box (top, bottom, and any damaged areas), all packing materials, and any affected items. These images are required to process a replacement. Damaged items must be returned in order to complete the exchange for a replacement item. We may be unable to proceed if the original packaging or item is not available.
If a delivery is not completed or appears to be missing, please contact us immediately so that we can open a case with the carrier and determine the next steps. We do not issue refunds for undelivered shipments.
If you are not sure what products are correct for your skin, we encourage you to begin your skincare journey with The Discovery Set, which includes samples of items to better asses skin compatibility ahead of purchasing a full-sized item.
AUTEUR makes best efforts to assist all local customs with required paperwork and information, but we are not responsible for customs clearance or additional details that may be required by your government or by the courier to complete a delivery. We do not take responsibility or issue refunds for items that are delayed as a result of customs.
If your purchase was made through one of our retail partners, please contact the original point of purchase directly for assistance.
Cancellations and Order Changes
Due to the fast processing times of our fulfillment system, we are unable to cancel or modify orders once they have been placed, and are not able to cancel orders.
If you have special delivery instructions or other needs, we kindly ask that you contact our Client Services team prior to placing your order so we can best assist you.